Community Health Network of Connecticut, Inc.

Privacy Policy and Terms of Use

The policies below describe Community Health Network of Connecticut, Inc.’s (“CHNCT”, “us”, “our”, or “we”) agreement with you (“you”) when you visit https://www.chnct.org (the “Website”). Please read them carefully. By using the Website, you signify your agreement to these policies. If you do not agree to these policies, you may not use the Website. Please note that this Website Privacy Policy and Terms of Use does not apply to your registration for or use of any CHNCT product or service other than the Website, or to information obtained from other sources such as submissions by mail, phone or other devices or from personal contact. Your registration for and use of any other CHNCT products or services will be subject to an additional terms of use and privacy policy, as applicable.

Personal Information Privacy

CHNCT is committed to protecting the privacy and security of the personal information we receive from our customers. We have many administrative, physical, and technical safeguards in place to prevent unauthorized access or disclosure of personal information.

CHNCT shares personal information externally only where permitted or required by law. We have agreements in place with our partners (“BUSINESS ASSOCIATES”) to assure they adhere to the same standards we do. We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information we have access to through the adoption of industry standard security and privacy frameworks, which along with state and federal regulations, guide our security and privacy practices.

Contacting the Privacy or Security Officer

If you need to speak with CHNCT’s Privacy Officer or Security Officer, you may call 203.949.4000 and ask to speak with us. You may also email us at: privacy@chnct.org or infosec@chnct.org.

Please Note: If you are a member of a plan that CHNCT administers, please call Member Engagement Services at the toll-free number on your ID card and ask to speak with us.

Website Privacy

We respect your privacy and created this Privacy Policy to let you know what information we collect when you access and/or use our Website and how we may use or disclose it.

What information do we collect?

We collect information in the following ways:

  • Automatic Collection: If you download material or browse through the Website, our servers automatically collect certain information about you which may include: (a) the name of the domain and host from which you access the Internet; (b) the browser software you use and your operating system; (c) the Internet address of the website from which you linked to the Website; (d) the Internet address of the device you used to access the Website and the location from which such access occurred; and (e) the time(s) when you accessed the Website.
  • Voluntary Collection: You may voluntarily enter or otherwise provide information to us on the Website, such as through a contact request form or email. You should not provide any information that you do not want to be retained by us.
How may we use or disclose the information we collect?

We may use or disclose the information we collect to fulfill the purpose for which you provided it or we collected it, such as to:

  • provide you with information, products, or services that you request from us;
  • improve, market or promote our products and services;
  • compile, synthesize, generate and analyze anonymous usage and other aggregated information to improve the Website; and
  • make product and service recommendations to you.

We may also use or disclose the information we collect for any other purpose we describe when we collect your information or to which you consent. CHNCT does not sell or rent the information you choose to provide to us to any third party. Also, we will not disclose the information you provide to us to any third party without your consent, except (a) as required by law; (b) to our independent contractor(s) who host, maintain or service the Website; and (c) to service providers where the disclosure will enable that party to perform business, professional or technical support for us.

Cookies

A cookie is a file that a website can place on your computer's hard drive for record-keeping or other administrative purposes. We may use cookies to help personalize your experience. You have the ability to accept or decline cookies, and you can usually modify your browser settings to decline cookies. If you decide to decline cookies, you may not be able to fully use the features of the Website. Cookies may also be used at sites accessible through links on the Website.

Children’s Privacy

NOTICE TO CHILDREN UNDER THE AGE OF 13 AND THEIR PARENTS OR LEGAL GUARDIANS: CHNCT DOES NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF 13 AND CHILDREN UNDER THE AGE OF 13 ARE SPECIFICALLY PROHIBITED FROM SUBMITTING ANY PERSONAL INFORMATION ON THE WEBSITE. IF YOU ARE UNDER THE AGE OF 13, DO NOT SEND CHNCT ANY PERSONAL INFORMATION INCLUDING WITHOUT LIMITATION YOUR EMAIL ADDRESS, NAME AND/OR CONTACT INFORMATION.

Terms of Use

You may not use the Website for certain purposes:

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other person’s use of the Website.

The text, images, information and other material contained on the Website (“Content”) are proprietary to us and/or our partners and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property and proprietary rights laws. You agree not to modify, copy, distribute, or re-sell any Content or other information obtained from or through the Website. No right, title or interest in or to the Website or any Content is transferred to you, and all rights not expressly granted are reserved by CHNCT.

Any unauthorized use or violation of these terms automatically terminates the permission or license granted by CHNCT herein.

Limitations of Liability

You understand and agree that neither CHNCT nor its suppliers or vendors are responsible for any claim, loss, or damage directly or indirectly resulting from your use of the Website or the information resources contained or accessible through the Website. The access to and use of the Website and the Content is solely at your own risk. CHNCT assumes no liability for ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF DATA OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE, OPERATION OR PERFORMANCE OF THE WEBSITE. You acknowledge and agree that the limitations set forth above are fundamental elements of these Terms of Use and the Website would not be provided to you absent such limitations.

Disclaimer of Warranty

The Website and the Content are provided on an “as is” basis. CHNCT, ITS LICENSORS, AND ITS PARTNERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

General Terms

Legal Provisions: If any provision of these policies is determined by a court of competent jurisdiction to be invalid, all other terms and conditions shall remain in full force and effect. These policies and the resolution of any dispute arising hereunder shall all be governed and construed in accordance with the laws of the state of Connecticut, without regard to its conflicts of law principles. You consent to the jurisdiction of the courts of the state of Connecticut.

Links to Other Websites: CHNCT is not responsible for the practices or policies of the websites linked to or from the Website. If you elect to use a link that accesses another party’s website, you will be subject to that website’s practices and policies.

How to Contact Us: If you have questions about these policies, you can contact us by email at privacy@chnct.org or infosec@chnct.org.

Updates to these Policies: From time to time, we may modify or update these policies at our sole discretion. We encourage you to review these policies frequently for such changes. These polices were last updated January 15, 2019.